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Client Technologies Analyst

Job Description
Job Description
Position Title: Client Technologies Analyst II ? Field Services
Position Summary:
With minimal supervision, performs duties in the administration of local desktop software and hardware as well as support the organization's local area network and assist with wide area network responsibilities. This support includes the allocation of hardware, software and supplies as well as the enforcement and implementation of computer policies and procedures.
Position Requirements/Responsibility:
Technical
Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce including current versions of Windows and MS Office products
Coordinates field site projects in support of the Field Services Management team including ad hoc support of sites in need
Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
Provides technical support and guidance through Tier 2 support and works with network administrators, network engineers and vendors to resolve Tier 3 issues
Understanding of technical issues associated with LANs
Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users
Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes
Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements
PC Purchasing/Setup - Arranges for proper software installation and configuration of equipment supplied to user per corporate direction
Support multiple locations and responsible for coordinating time at those locations
Responsible for site and IT projects as determined (beyond just the home site)
On call 24/7 for IT emergencies as needed
Understanding of process control networks, maintenance and troubleshooting of custom designed software.
Compliance with PCC IT policy and procedures, understanding of Sarbanes Oxley and Cyber Security a must.
Other
Analytical and interpersonal skills
Must have a customer service oriented attitude.
Must be able to work independently and determine priorities to meet customer requirement.
Able to plan, schedule, and effectively communicate with staff and clients.
Must be willing to travel up to 25%
Must be willing to work extended hours and weekends
Applicants may be asked to pass a drug-screening test
Education:
Minimum Bachelor degree in Computer Science or related field required. Degree may be waived in lieu of commensurate experience.
Experience:
5 to 7 years of IT support experience with desktop software, hardware products, and problem solving/troubleshooting.
Local area network troubleshooting experience required
Experience working /supervising service desk operations preferred
Experience supporting Windows, MS Office, MS Outlook, MS Exchange, Internet Explorer, Adobe Acrobat, & Visio
Real Time ticket entry and professional documentation skills
Support of Mobile Handheld devices



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